FAQ

1. What is Outfit Journey?

Outfit Journey is a made-to-order clothing brand offering unique, eco-friendly, and custom-made outfits. We use premium sustainable cotton & recycled polyester blend Fabric to print your art . Every piece is crafted with care to ensure comfort and sustainability.

2. How does the made-to-order process work?

Please enter the required measurements when you place an order .we create your outfit from scratch, tailored to size you choose. Each item is made especially for you, ensuring a personalized experience and minimizing waste. The entire process takes approximately 10-12 days (excluding shipping).

3. What fabrics do you use?

We use high-quality, We use premium sustainable cotton & recycled polyester blend Fabric to print your art ,which are soft and comfortable, perfect for creating stylish and sustainable clothing.

4. What if I don’t know my size ?

 If you need assistance, feel free to contact our customer service team via chat or email [support@outfitjourney.com] , and we’ll be happy to guide you through the process.

6. How long does it take to receive my order?

Our production process takes around 7-10 business days, depending on your customizations. Shipping times vary based on your location, roughly another 12-14 business days. Once your order is ready, we’ll send you a tracking number so you can monitor its journey to you.

7. Can I return or exchange my order?

Since all our outfits are made-to-order and customized, we do not accept returns or exchanges unless there is a manufacturing defect or error in the customizations. Please carefully review your design and measurements before placing your order. If you notice any issues with your order, contact us within 24 hours, and we’ll work to resolve it.

8. Do you offer international shipping?

Yes, we ship worldwide! No matter where you are, you can enjoy our custom-made clothing. Shipping times and costs will vary based on your location. You’ll receive a tracking number once your order is dispatched.

9. Can I customize my design?

Absolutely! We offer full customization options to bring your vision to life. You can choose from our curated styles or send us your own design, and we'll create a custom piece tailored just for you. Whether it's a specific cut or print choice, we're here to ensure your outfit is as unique as you are.

10. Where are your products made?

All of our products are proudly made in India. We partner with skilled artisans and manufacturers who share our commitment to quality, sustainability, and ethical practices. Every garment is crafted in a safe and fair working environment, where workers are paid fair wages, and child labor is strictly prohibited. Our production process reflects our dedication to supporting communities while ensuring that each piece meets the highest standards of comfort, design, and environmental responsibility.

11. How can I contact you for customer support?

If you have any questions or need assistance, you can reach us by email at [support@outfitjourney.com]. Alternatively, you can use the contact form on our website, and a member of our team will get back to you as soon as possible.